Shipping Terms

  • Delivery area
    The customer's delivery address must be in the United Kingdom.
  • Delivery times
    It is not possible to specify an exact delivery time within the delivery period. Time deviations as well as the blocking of a specific delivery date are possible, especially on peak days with exceptionally high delivery volumes, whereby any claims for damages as well as further claims of the clientele are excluded.

    Orders are shipped from Monday to Thursday, no shipping Friday to Sunday. No deliveries are made on Sundays and official national or cantonal holidays.

    If the customer is not on site at the time of delivery and has not given any special delivery instructions, the delivery will be deposited at the door of the customer's home or at the reception desk or at the front door of the company. If the customer's mailbox is part of a mailbox system, the delivery driver will leave a pickup invitation in the mailbox. The customer must then collect the delivery from the relevant post office. The customer assumes responsibility for the products delivered, even if they have not been received directly by him.
  • Delivery costs
    The delivery costs communicated in the online store apply. The delivery costs are listed as an additional item in the shopping cart and on the invoice. From £ 15 the delivery is free of charge. Otherwise the delivery costs are £ 6.45.
  • Shipping partner
    Orders in the UK are delivered by DPD.
  • Refrigerated delivery
    Our products are packed in a frozen state and passively cooled by insulation materials and cooling pads during the period of shipment. The products are delivered at a maximum of 5 degrees Celsius. The outside temperature prevailing at the time of delivery may have an influence on the temperature of the products.
  • Delivery/ Deposit
    Our shipping partners have permission to deposit packages at the front door, in order to prevent delays due to two or third deliveries on subsequent days, which may have a negative impact on the shelf life of our products.
Questions about Shipping should be sent to us at
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